At Shivoham Book Publication, we strive to ensure customer satisfaction. Please review our policy carefully before requesting a return, exchange, or refund.
1. Return Policy
We accept returns only under the following conditions:
- The item received is damaged or incorrect
- A return request is raised within 3 days of delivery
- Valid proof (such as clear photos of the product) is provided
- The item must be unused and in its original condition and packaging
2. Exchange Policy
Exchanges are offered only in the following cases:
- The item received is damaged or incorrect
- A request is raised within 3 days of delivery with supporting photos
Note:
- Exchange is subject to product availability
- If the replacement item is not available, a refund will be processed
- The exchange products will get shipped and delivered in 6 to 8 days .
3. Refund Policy
Refunds are applicable under these conditions:
- The product is damaged or incorrect
- A valid request has been approved
- Replacement is not available
Refund Details:
- Refunds will be processed within 5–7 business days
- The amount will be credited to the original payment method
4. Shipping Policy
- All products are shipped to the address provided at the time of order
- Delivery timelines may vary slightly due to unforeseen circumstances such as logistics delays or location constraints
- Customers must ensure that the shipping details provided are accurate and complete to avoid delays
- All the products will get shipped and delivered in 6 to 7 days in their respective address.
5. Important Notes
- Requests made after the specified time frame may not be accepted
- Products that are used, damaged by the customer, or not in original condition will not be eligible